Returns

In order to receive a full refund of your Fishnet Aquaponics purchase price the item(s) must …

• be unused.
• be in its original packaging which must also be in new condition (including sealed internal packing).
• include all parts, warranty and registration cards, instructions, special packaging, etc.
• be mailed no later than 30 days from the date received.
• arrive well-packaged and undamaged. We cannot be responsible for shipments that arrive damaged due to mishandling or poor packaging.
• We are unable to process refunds or exchanges on any returned item that does not fit these requirements.

NOTICE:

Shipping charges are not refundable. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses, which are not subject to return credit.
Your refund will only be given after we have received the returned item in original, undamaged condition.
Please allow approximately two to three weeks for the processing of your return. It may take an additional billing cycle for your issuing bank to list the credit on your credit card statement. Fishnet Aquaponics cannot be responsible for returns that are not received.
All returned merchandise should be shipped to:

2320 A4 Del Monte Ave,
Monterey, CA, 93940

Damaged Merchandise

In the unlikely event that your Fishnet Aquaponics shipment arrives damaged or items are missing, please contact us within 24 hours of delivery. We will do everything we can to get a replacement sent out as soon as possible.

Damage Claims

A damage claim will be filed with the carrier. Because the carrier may choose to pick up both the damaged item(s) and packaging material for inspection, we ask that you hold on to these items for 14 business days from the date you report the damage to us. If the carrier does not pick up the damaged merchandise within this time period, you may then dispose of the damaged item(s) and packaging material.

NOTE: All shipping damages must be reported to Fishnet Aquaponics within 24 hours from the time of delivery.

Defective Merchandise

Each manufacturer has a different policy regarding defective merchandise. In many cases we will be able to take your defective product and ship out a replacement. However, some manufacturers require that you deal with them directly. In either event we will work with you to insure that your defective item(s) is replaced as quickly as possible.

NOTE: After 30 days from the time your order is placed, all electrical equipment and light bulbs are covered by the manufacturer’s warranty and should be returned directly to the manufacturer for repair or replacement.

Cancelled Orders

You may cancel any Fishnet Aquaponics order, except special orders, without penalty prior to shipping. We ship most orders by 2:00 PST, within 24 hours of receiving them. If you cancel the order after we have shipped it, or you refuse delivery on your order, we will refund the price of the product minus all applicable, actual shipping fees (including actual initial shipping fees, return shipping fees and additional carrier charges).

Failed Delivery

If the carrier is unable to deliver your Fishnet Aquaponics package to you, you can either have us re-attempt shipment or you can cancel the order. In both cases you will be charged for all shipping fees.

Out of Stock Orders:
If an order is out of stock, for some items you may still be allowed to place an order. Your order will be put in as soon was we have the inventory to do so, and we will be sure to keep you informed as soon as we are ready to ship!